At PurelyBrand, we care about getting your products to you safely and securely. Due to restocking and higher-than-expected order volumes, our current processing times are longer than usual. We want to be fully transparent so you know exactly what to expect when you place an order with us.

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Processing Time

• Orders are processed and prepared for shipment within 30–60 business days of purchase.

• Once your order ships, you’ll receive an email with tracking details so you can follow your package’s journey.

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Estimated Delivery Times

• United States: 3–7 business days once shipped.

• International Orders: 10–20 business days once shipped, depending on destination and customs clearance.

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Why It Takes Longer Right Now

We believe in quality over speed. Every PurelyBrand product goes through extra care before it reaches you:

• 🌿 Freshly Restocked: Some items are in high demand and are being restocked from our suppliers.

• 🔍 Quality Control: Each product is inspected to make sure it meets our standards before leaving our facility.

• 📦 High Demand: Recent promotions and launches have created a higher-than-normal order volume, and we’re working through them in the order they were received.

This ensures you receive a product that’s worth the wait.

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Customs & Duties

• International customers are responsible for any customs fees, import duties, or taxes required by their country.

• Customs inspections may add to delivery times.

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Important Notice

We know 30–60 days is longer than normal, and we’re doing everything possible to speed things up as inventory arrives. We deeply appreciate your patience and support — every order means the world to us.

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Need Help?

If you have questions about your order, feel free to reach out at Info@purelynubian.com — our customer care team is here to assist you.